Two clients in a boardroom meeting talking.

Challenges Our Clients Face

SBTI has the experience of helping clients overcome a broad spectrum of challenges, some of which include:

CULTURAL

  • Cultural differences in a global workforce
  • Distance between locations
  • Multilingual workforce

  • Regional differences
  • Workforce resistant to change

ENVIRONMENTAL

  • An ever-changing global market
  • Volatile energy prices
  • Volatile global currencies

  • Workforce safety requirements
  • Internal politics hinder cross-functional, transformational opportunities

FINANCIAL

  • Billing errors
  • Cash flow problems
  • Collection issues

  • Funding demands
  • Rising variable and/or fixed costs

GROWTH

  • Increased competition
  • Lack of innovation
  • Lack of new products or services

  • Limited organic growth
  • Stagnant revenue

HUMAN RESOURCES

  • Employee turnover
  • Labor costs
  • Lack of education & knowledge

  • Lack of experience
  • Lack of talent & skills

INFORMATION TECHNOLOGIES

  • Inefficient IT support services processing
  • Inefficient sales order entry / fulfillment systems
  • Invoice system errors

  • Non-value-added reporting systems
  • Payroll system errors

MANAGEMENT

  • Change in leadership
  • Lack of leadership
  • Lack of motivation to drive change

  • Poor company-wide communication
  • Shareholder pressure
  • Risk adverse, but pressure to deliver high performance

MANUFACTURING

  • Costly changeover time
  • Excessive inventory
  • Inefficient processes

  • Product defects
  • Waste

OPERATIONS EXCELLENCE & CONTINUOUS IMPROVEMENT

  • Cost of deploying CI program (time, money, people)
  • Frequent reassignment slowing professional development
  • Inadequate linkage between projects and financial results
  • Insufficient focus on above-the-line improvement
  • Lack of funding

  • Lack of project support
  • Overemphasis on academic training, tools & methodologies
  • Overloading of key performers
  • Poor sustainability
  • Projects not aligned with company strategic objectives
  • Too many initiatives

SALES & MARKETING

  • Disconnect between sales & marketing
  • Inability to identify new target customers
  • Ineffective marketing strategies

  • Inefficient call centers
  • Lack of customer focus
  • Poor sales process

SERVICES

  • Excessive processing times
  • Not customer friendly
  • Outdated

  • Processing errors
  • Undesirable to customers

STRATEGY

  • Difficulty in making capital improvement decisions
  • Inability to execute strategy
  • No business strategy

  • Timing issues
  • Underfunded
  • Short-term focus, profit pressure hinder long-term goals

SUPPLY CHAIN

  • Excess supply & distribution times
  • Poor design
  • Rising cost of raw materials & energy

  • Rising shipping & transportation costs
  • Strained supplier & distributor relationship