Six Sigma for Transactional
/ Service
Where would businesses be without Human Resources, Information
Technology, Production Planning, Logistics / Traffic, and
Finance departments? Lean Sigma for Service at SBTI
provides both 2-week Green Belt and 4-week Black Belt Transactional
Six Sigma programs to transform people in these areas into
process improvement leaders. Armed with the ability
to attack complex, human-dependent processes, these Transactional
Lean Six Sigma Green Belts and Black Belts take their efficiencies
to new heights.
What is Transactional Lean Six Sigma or Service
Six Sigma?
Transactional and Service functional areas are different,
and have unique needs from traditional manufacturing areas.
There is no "product" per se, and usually an "entity"
flows through the processes. This entity may change shape,
form, travel across several departments, processes and even
replicate itself. Traditional Lean Six Sigma will work in
these areas, but it is far from an easy fit. Often the processes
are loosely defined, and there may be several processes
that cross any one individuals desk. The cash flows are
often huge in numbers and the impact these processes have
on customer and employee satisfaction is tremendous. So
process improvement has tremendous leverage in these areas,
and especially if the business is a service or transactional
business by nature, such as Banking, Finance, Transportation,
Telecommunication or other Business to Business services.
SBTI re-defined Transactional Six Sigma Green Belt and
Black Belt Training in 2002 with our all-new approach to
Transactional Lean Six Sigma in service functions and office
environments. Integrating years of customer inputs, together
with leading Transactional Master Black Belts, an approach
to Lean Sigma was developed that uses office language, eliminating
manufacturing jargon, improved common-sense roadmaps, and
a complete case study that goes through the entire Transactional
training program. The feedback from students and business
executives has been overwhelming. If you want to include Data Mining, that is also
available.
Some recent student comments from several Transactional
Lean Six Sigma training classes:
- "Plenty
of material presented in a logical and pleasant, effective
manner."
- "Instructor's
approach to material is logical and makes difficult subjects
easier to understand. I really liked hypothesis testing
and Lean tools."
- "Instructor
has a lot of experience, ... and puts passion into it."
- " I
am very pleased after completing the last week of training
& impressed with the amount of information I have
actually retained!"
The SBTI Transactional Lean Six Sigma Training
Program
This Lean Sigma Green Belt and Black Belt program is targeted
to business and service professionals aimed at process improvement
in their respective areas. Careful attention is paid to
defining a process, defining service defects, and initiating
the right data collection if none exists. Often the major
opportunities in Transactional processes exist in the definition
stage, and the early data collection or measurements. The
SBTI Transacaional Lean Six Sigma Green Belt or Black Belt
program follows the traditional Six Sigma gates of define-Measure-Analyze-Improve-Control
or DMAIC, but that is where the departure begins. Improved
Roadmaps, with detailed instructions, and some tools unique
to service processes have been added to help with the unique
problems encountered in Service Functional Areas. Attribute
data handling techniques are covered extensively, and wherever
possible detailed examples are provided. All SBTI instructors
and consultants in Transactional Lean Six Sigma have in-depth
experience in service businesses and functions. It shows
in the student comments and evaluations, as this program
consistently scores near the top of the range each and every
time it is offered at an SBTI client.
Process & Service Design for Six Sigma (DFSS)
Many of the tools and techniques of Lean Sigma apply to
process and service design, and quite a few do not. SBTI's
Six Sigma Process Design (SSPD) training program or Service
DFSS has combined the key tools and methods from DMAIC and
DFSS to form a unique 5-day program aimed solely at Service
and Process Design, sometimes called Transactional DFSS.
The program has a pre-requisite of Green Belt or Black Belt
with transactional focus. For more on this unique Service
Design training program, please see our resource
library, or to hear about it in our podcast.
Click these links for more information on our Transactional
Green Belt (497KB )
and Transactional
Black Belt (286KB)
offerings.
Transactional Links
Data Mining (64 KB )
Software with PS&J
Service & Process Design (SSPD or Transactional DFSS) (1.92 MB )
Service Industry Statistics
Enterprise Project Management:
Instantis
PowerSteering
Monte Carlo Simulation(Crystal Ball)
Process Simulation with IGrafx
Tools & Methods Software:
QFD & TRIZ with IdeaCore
Tolerance
Modeling with VarTran
Related Conferences & Meeting Places:
ISixSigma
IQPC
WCBF
ISSSP
Six
Sigma Forum
Other Useful Links and Information:
National Association of Service Managers (NASM)
Malcolm Baldridge National Quality Award
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