I know Shakespeare really wasn’t talking about Lean or Lean Sigma, but he was right about the difficulty of decisions. It’s especially true of organizations that are fully engaged in continuous improvement or operational excellence. What’s the best approach to getting...
“When do you use a SIPOC?” I asked the room. The lighthearted answer came back in unison …”Always”. Absolutely, the Black Belt class was right…after all, this was the about the 20th time I’d asked the question that week. Each time you have a project regardless of...
What makes SBTI training different from the rest? SBTI gets many calls about training Lean Sigma. The usual question that comes up is “what makes your training different from all the others”. Our training program is not about teaching a skill, but...
How can we improve the patient experience? Have a smooth and timely discharge. We’ve all experienced the discharge process in a Hospital. If not ourselves (lucky you!) then a loved one. The anticipation of going home fades into the realization that hours have gone by...
