How can we improve the patient experience? Have a smooth and timely discharge. We’ve all experienced the discharge process in a Hospital. If not ourselves (lucky you!) then a loved one. The anticipation of going home fades into the realization that hours have gone by...
The ATW Story TRACY MACNEAL, COO This document summarizes an interview with Tracy McNeal, COO of ATW, and her team’s implementation of the right Lean tools to improve from 30% to over 90% on-time delivery. Question: What were the circumstances that led...
Project Background The Affordable Care Act generated significant strategic uncertainty for this independent hospital system in the Southern United States. Patient quality metrics showed an exemplary level of care indicative of strong, consistent leadership, and high...
Project Background This study was conducted as part of an overall implementation of Lean Sigma in the Radiology Department at Columbus Regional Hospital (CRH) in Columbus, Indiana. Cycle times for CT examinations at CRH were found to be 75 percent higher than national...
Project Background Columbus Regional Hospital was experiencing a situation common to hospitals across the country: a higher than acceptable cost per discharge; unpredictable staff pattern and workload with high variation for staff schedules; unacceptably high overtime...
Columbus Regional Hospital (CRH) is a 325-bed hospital providing care to a 10-county service area surrounding Columbus, Indiana. CRH offers comprehensive services including acute care, emergency care, surgery, cancer care, birthing center, cardiac services,...
