How can we improve the patient experience? Have a smooth and timely discharge. We’ve all experienced the discharge process in a Hospital. If not ourselves (lucky you!) then a loved one. The anticipation of going home fades into the realization that hours have gone by...
John Gledhill seemingly had a good problem on his hands. As VP of Continuous Improvement at Quanex, a leading supplier of window and door components, he was to increase EBITDA for its recent acquisition: Woodcraft, a top supplier of doors and components to Original...
The ATW Story TRACY MACNEAL, COO This document summarizes an interview with Tracy McNeal, COO of ATW, and her team’s implementation of the right Lean tools to improve from 30% to over 90% on-time delivery. Question: What were the circumstances that led...
Al Landers had just put his career on the line. As Director of R&D at Huber Engineered Woods, he was under constant pressure from top management to develop new and diverse products – the CEO often reminding him with equal parts advice and warning the pitfalls of...
From the very beginning of this company’s Six Sigma effort the goal was to use the process to address the most important business problems. This meant that everything from scrap reduction to strategy problems to working for the company’s customers to improve...
A company had been deploying Lean Six Sigma (LSS) into its business for a few years. The company was showing increasing success in both individual project improvements and investment returns that were showing up in the company’s bottom line performance. Because...
