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Using Six Sigma to Support Customer Success

Using Six Sigma to Support Customer Success

by SBTI | Dec 3, 2017 | Performance Improvement, Transactional, White Papers

A company wanted to improve its bottom line.  After many discussions and benchmarking visits, the CEO decided that Six Sigma was the most effective approach available.  The company began to deploy Six Sigma the following year.  Initially, measuring Six...
Using Six Sigma to Solve a Serious Design Challenge

Using Six Sigma to Solve a Serious Design Challenge

by SBTI | Jan 3, 2017 | Analysis & Design, Operations, Performance Improvement, Transformation, White Papers

A company had been deploying Process Six Sigma (DMAIC) and Design for Six Sigma (DFSS) for a few years.  The company was showing many benefits from this deployment.  Most important among these benefits was a significant improvement in cost performance which...
Using Six Sigma to Solve Complex Product Problems

Using Six Sigma to Solve Complex Product Problems

by SBTI | Dec 3, 2016 | Analysis & Design, Engineering & Manufacturing, Manufacturing, Operations, Performance Improvement, Transformation, White Papers

From the very beginning of this company’s Six Sigma effort the goal was to use the process to address the most important business problems.  This meant that everything from scrap reduction to strategy problems to working for the company’s customers to improve...
Training vs Building  Competence

Training vs Building Competence

by SBTI | Nov 30, 2016 | Administrative, Analysis & Design, Performance Improvement, Transformation, White Papers

SBTI gets many calls about training Lean Sigma. The usual question that comes up is “what makes your training different from all the others”. Our training program is not simply a matter of teaching a skill, but rather in developing a competency on multiple...
The Importance of Leadership in Company Transformation

The Importance of Leadership in Company Transformation

by SBTI | Nov 1, 2016 | Administrative, Analysis & Design, Performance Improvement, Strategy Development, Transformation, White Papers

A leader had just been picked to be the new Chief Executive Officer (CEO) of the company.  This leader’s decades long career had been spent entirely in this one company creating a unique emotional attachment to the company and its people that went far beyond the...
Using Lean Six Sigma with Suppliers

Using Lean Six Sigma with Suppliers

by SBTI | Oct 15, 2016 | Analysis & Design, Engineering & Manufacturing, Manufacturing, Operations, Performance Improvement, White Papers

A company had been deploying Lean Six Sigma (LSS) into its business for a few years.  The company was showing increasing success in both individual project improvements and investment returns that were showing up in the company’s bottom line performance. Because...
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