What’s The Problem?
This culture change is a result of the issues mentioned above and are driving companies to either outsource in-house support areas or streamline those areas by looking at the value proposition. One of those areas under intense scrutiny is the IT organization.
Historically a must-have support area, the changing global footprint of companies and the increasing need for strong, predictive software programs has caused a re-thinking of the value this area brings to the organization. In order to compete with 3rd party software developers and increasing hardware purchase and maintenance costs, many companies have questioned its validity and value.
A well-organized and efficient IT department can add tremendous value to the internal daily functions and responsibilities of those fellow workers it serves. But in order to be a value-added support group, the workings of the IT department must be efficient, include timely response, and its members must listen to the customers it serves.