Consumer goods & services
There Are Many Types of Consumer Goods
Everything from a car to a bag of popcorn can be considered consumer goods because they are not used in the production of something else but are sold to people for their use satisfying a particular want or need.
There is something else that is common to these very different products and it is recalls. In every instance, only a small percentage of the products were failing. It is the extremely rare case that a product totally fails. But, in the world of consumer products, the risks associated with personal injury are so great that a company will recall all of its products.
What’s The Problem?
The costs of these recalls are enormous. These costs include, redesign of the product, removal of all products from stores and inventory locations, destruction of the collected products, and compensation of injured parties to say nothing of the costs to the supply base and the company’s reputation.
So, why does it happen? Does the company intentionally design and make products that they know will fail some percentage of the time? Of course not! These companies intend for their products to be perfect and most of them are. The reason that some of them are not is really quite simple. Something has changed. Maybe the material changed, or a cleaning process wasn’t followed properly, or there was a temperature fluctuation, or the customer is using the product incorrectly, or one of a million other things caused the product to fail and result in a recall. In other words, variation has crept into the process.
How Can We Help?
Understanding complex systems to drive improvement is SBTI’s special skill.
Listen
Understanding your company culture and challenges
Design
Developing solutions based on your business objectives
Execute
Delivering results and building change agents
Let's Talk
Companies We’ve Helped
Professionals Trusted by Top Companies Around the Globe
Jennifer Dahl
COO
Bob Jeske
Vice President
Al Landers
Vice President
George Strodtbeck
Vice President
Jim Longshore
Vice President
Insight
Forge GPT and Sigma Breakthrough Technologies, Inc. (SBTI) Announce Strategic Partnership to Accelerate AI-Powered Process Improvement
Partnership combines proven improvement methodologies with enterprise artificial intelligence to help organizations drive faster, smarter, and more sustainable business transformation July 13, 2026 — Process Excellence Group, the developers behind Forge GPT, an...
How Lean Sigma Training Drives Breakthrough Results
Our training programs ensure that Lean Sigma Belts are equipped with the knowledge, skills, and practical experience to lead high-impact projects.The cornerstone of any Lean Sigma project is the DMAIC methodology, a five-step process that helps identify problems,...
Global Supply Chain Reset
High Volume Discreet Part Manufacturer Over the previous years there were several attempts to deal with the situation. Ultimately none proved to be successful as the client was busy dealing with increased sales, new products, customers and suppliers and trying to...