What’s The Challenge?
A challenge often facing the transactional environment are measurements that highlight incomplete job responsibilities and lack of process measures.
Case in point: when asking a manufacturing manager how many associates he or she needs to complete a product, they will immediately know the answer due to almost everything within the factory being measured and a cost associated beforehand.
But ask an office manager that same question, and most likely they will not have a response ready.
Why is this? Let’s look at our manufacturing example. There are 3 things that a plant manager must know in order to calculate the number of associates needed to complete product “A”.
- The daily product A production volume or demand.
- The amount of time each task takes to complete product A.
- The daily amount of time available for the associate to perform all tasks required.
How Can We Help?
SBTI helps our clients identify and then eliminate this waste and variation using transaction consulting techniques. Like the wise person’s statement, one has to use techniques and tools to highlight where the waste and variation is hiding.